Cancellation & Refund Policy

The policy

• •Free cancellation with a full refund up to 48 hours before pickup.
• •50% refund for cancellations between 24 and 48 hours before pickup.
• •No refund within 24 hours of pickup, or for no-shows at the pickup point.
• •Free date changes up to 24 hours before pickup, subject to availability.
• •Trips cancelled by us or by the supplier (weather, sea conditions, safety) are always refunded in full or moved free of charge.
• •Refunds are returned to the original payment method within 5–10 working days.

How to cancel or change

Open your booking from manage your booking or from My Rafiki, where the refund that applies right now is shown before you confirm. You can also message us on WhatsApp or email info@rafiki.co.tz.

Restaurant reservations

Table reservations are requests until the venue confirms them, and there is nothing to refund unless a deposit or minimum spend was taken — that is always shown before you confirm. Please cancel a table you cannot use so it goes back to someone else.

Weather and sea conditions

Boat days depend on wind, tide and safety. If a captain or operator cancels, you are moved to another date free of charge or refunded in full — never left out of pocket for a decision you did not make.

Cancellations — questions