Legal
The rules that apply when you book something through RAFIKI, written to be read rather than skipped.
RAFIKI is a Zanzibar-based travel platform operating at https://rafiki.co.tz. We list experiences, restaurants, places, transfers and vehicle rentals, take bookings and payments for them, and coordinate the local operators and drivers who deliver them.
A booking is confirmed when payment is received and you have a booking reference. Some products — restaurant tables, group enquiries and certain private experiences — are requests until the venue or operator confirms them, and this is stated before you pay. Prices shown include what is listed on the booking page, usually the experience plus any transfer you selected; personal extras, tips and park or entrance fees are excluded unless stated.
Payments are processed by our payment provider. RAFIKI does not see or store your full card details. Prices are set in US dollars; other currencies shown in the app are indicative conversions, and the amount charged may differ slightly with your bank's rate.
Please give accurate contact details, accommodation and guest numbers — pickups depend on them. Be ready at the agreed pickup point at the agreed time; drivers can rarely wait long on narrow roads. Tell us about medical conditions, mobility needs, pregnancies, allergies and children's ages before booking, so the operator can say honestly whether an activity is suitable.
Experiences are delivered by independent local operators, restaurants and drivers. We select and monitor them and we are your point of contact throughout, but activities are undertaken at your own risk and operators may refuse participation on safety grounds — for example in unsafe sea conditions or where a stated requirement is not met.
Our cancellation and refund terms are set out on the cancellation policy page and applied automatically in the app. We may change or cancel a trip for weather, sea conditions, safety or supplier failure; in that case you are moved free of charge or refunded in full.
Travel insurance covering medical care, watersports and cancellation is strongly recommended. RAFIKI does not provide travel or medical insurance.
Nothing here limits liability for death or personal injury caused by negligence, or for fraud. Otherwise our liability in relation to a booking is limited to the amount you paid for it. We are not liable for losses caused by events outside our control, including weather, sea conditions, flight delays, strikes and road closures.
The RAFIKI name, site content and imagery belong to RAFIKI or its partners and may not be copied for commercial use. Please do not misuse the platform — fake bookings, scraping and attempts to interfere with the service may lead to accounts being closed.
These terms are governed by the laws of Tanzania (Zanzibar). Questions about them can be sent to info@rafiki.co.tz.
See also our cancellation policy and privacy policy.
Secure payment
Encrypted card & mobile money checkout
Verified experiences
Every tour is hand-checked by our team
Local operators
Run by Zanzibaris who know the island
24/7 WhatsApp
Real people, before and after you book
Need a hand? Message us on WhatsApp anytime.